To help you prepare for The Grand Getaway dining experience that you are about to embark on, you may find these FAQ information useful for your know-before-you-board. For any unanswered concerns, please contact our Guest Experience Ambassador for assistance.


Operating Hours

Mondays to Fridays:
20:00 to 22:00

Saturdays and Sundays / Public Holidays:
20:00 to 22:00


Grand Ballroom, Ground Floor

Dress Code

Smart Casual

Age Limit

Suitable for all age groups

Children aged three (03) to twelve (12) are welcomed based on Children Fare

Due to the significance and intensity of The Grand Getaway’s audiovisual effects, infants/toddlers below age three (03) and senior citizens with medical sensitivities may not be suitable to attend

Individual Payment Terms

A non-refundable deposit of MYR 100 per person is required upon confirmation

Full payment is required on dining day via cash or credit/debit card

Group Payment Terms

A non-refundable 50% deposit from total fare is required upon confirmation

Full payment required on the dining day via cash or credit/debit card

For group bookings of ten (10) persons and above, please contact our Guest Experience Ambassador for assistance at +60 3 2182 1234 or email [email protected]

Flight Capacity

Kindly note that our flight requires a minimum capacity of 20 persons in order to take off smoothly.

In the event that the number of passengers on your booked date does not meet the minimum requirement, our Guest Experience Ambassador will reach out to you in advance to assist on flight rescheduling.


Boarding Time

To enjoy a fully immersive experience, please be on time as boarding gates will close 15 minutes prior to departure time and you may be denied boarding once gates are closed

  • 19:45 for evening flight

Table and Seating Assignments

Table assignments will be arranged at the discretion of our Guest Experience Ambassador subject to the suitability of group size

Social Distancing Protocol

In view of physical distancing guidelines and dedicated seating islands, please be informed that your assigned table may be shared by other guests


Grand Hyatt Kuala Lumpur offers valet service and basement self-parking bays. Only Touch N’ Go and credit cards (Visa/MasterCard) are accepted for entry to self-parking bays. Valet parking is chargeable at MYR 40 nett per entry, while attending guests who self-park are entitled to a flat rate of MYR 17 nett per entry, which can be validated at the venue.